Alex Martin - London Swimming Pool Company
Nominated by London Swimming Pool Company:
"Alex is responsible for the servicing and maintenance of private clients' pools and spas, managing stocks at the company stores and his own van ensuring that supplies are ready for any eventuality. Alex also assists with the construction and refurbishment of pools and spas and works closely with the administrative staff to ensure that client reports and invoicing are handled efficiently.
"If one could clone Alex and spread them around the pool industry, we would have the very best service technicians in the world!
"He is keen, tenacious with problem solving and client-focused. Alex's top priority is ensuring our clients are happy, and often he will go beyond the call of duty, for example, dealing with call-outs beyond our normal working hours. He also willingly takes on the role of emergency call-out engineer on the weekends.
"Alex is a key figure in the LSPC Servicing business. He takes pride in his role and his work ethic is one other engineers can aspire to. He is a good ambassador for the company and well liked by clients, so much so, that sometimes there is over-demand from clients for Alex to service their pools. Keeping clients happy equals keeping clients!
"Alex provides cover for the Head of Servicing & Small Works during holiday periods. He not only steps up to the plate, he picks up the additional workload magnanimously.
"He has continued to study for qualifications to ensure he is at the top of his game. We are lucky to have him."
Public votes: 0
Registered votes: 7
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