Spyrys Spas & Hot Tubs
Spyrys Spas and Hot Tubs was established with the intention of it being a small, family business and we have no bank borrowing, no sales targets and no lender covenants to constrain the business. As a result of this, our customer feedback often compliments the fact that that we do not use hard sell tactics but instead we listen to our customer needs and offer an appropriate solution in a friendly and relaxed purchasing environment.
The provision of an excellent aftersales and water care service is of patramount importance to us resulting in long term relationships with our customers who we now consider as friends.
Covering all of Cornwall and Devon, we have a very varied customer base with a balance between private domestic customers and those with holiday properties, either individual houses or complexes of multiple cottages or lodges. As a result, we stock a wide range of hot tub to suit all needs and budgets.
We have a large indoor showroom providing retail space, stock storage and spares area. There is easy level parking right outside the showroom, with disabled access and we offer wet testing appointments in the evenings (for privacy) and provide a private changing room. We have a comfortable seating area, with refreshments available for customers to relax and discuss their requirements.
We have four key areas to the business, which complement each other and reduce the seasonality of the business, namely:
Hot Tub & Swim Spa sales, which is the most significant part of the business. We have two main suppliers, Vita Spas and Arctic Spas which enable us to cater for a wide range of styles and budgets and we find the two product ranges complement each other very well with minimal overlap. The design philosophy is similar and we can be consistent in our approach to design, quality and service.
We offer a hot tub valeting service to holiday home owners in the North Cornwall area and this is an increasingly important and growing part of the business.
For those who wish to try out a hot tub before committing to a large expenditure, or wishing to celebrate a special occasion, or even down on holiday, we offer a hot tub hire service. We deliver the hot tub to their property, fill it, treat the water and show them how to use it. The spas we use for this are Rotospa Orbis models which are incredibly durable and cope with being rolled in and out of gardens every week.
Finally, but probably most important from a business reputation point of view, we have the aftersales, servicing and repair side of the business, which looks after our customers for the life of their hot tub. We see this as a crucial part of the business to get right and we pride ourselves on always trying to do our best for our customer. As a result if this service, we get an increasing number of new sales through word of mouth and referrals from existing customers.
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