Brian Kennelly - Spyrys Spas & Hot Tubs
With a background in the water industry designing and building pumping stations and treatment plants, Brian has an exceptional range of knowledge and experience relevant to the hot tub industry.
To extend this expertise, Brian has undergone extensive factory training including time on the production floor to better understand the construction processes and learn how best to undertake repairs. This has also given him the skills and confidence to undertake retrofits of optional extras and new technology as they become available.
Brian heads up the technical team and with responsibility for planning deliveries, his construction industry experience comes in useful for the clever use of ramps and winches to get hot tubs into awkward locations without the need for expensive cranage. In 2017 he won a manufacturer award for 'most difficult delivery of the year'
As well as running a business, Brian finds time to be an operational member if the Cornwall Search and Rescue Team which means he is on call 24 hours a day 365 days a year. This occassionally means a cancelled job but our customers have been very supportive and are always happy to reschedule for another day.
With an honest, practical, no-nonsense approach to everything he does, Brian is quick to gain a customer's confidence and this helps make sales without the need for gimmicks or discounting.
Brian is very good at using a logical approach to troubleshooting to find faults and rectify them promptly, and his habit of carrying lots of spares and 'things that may come in useful one day' can be invaluable in resolving issues in a single visit, saving the company money and providing excellent customer service.
Brian is very patient with the odd awkward customer and his desire to always do the right thing resolves problems quickly with very satisfied customers at the end of the day.
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