Where & when?

Thursday, 12 December 2019

The Vox, Resorts World, Birmingham

Plas Coch Coastal & Country Retreat

Plas Coch Coastal & Country Retreat

We work cohesively as a team and always ensure we demonstrate empathy towards one another, understanding that we each have differing strengths and weaknesses, offering to support rather than criticise. 

As a team, excellence comes as standard - we pride ourselves on our ethical values, and always deliver on our promises. We strive to innovate and challenge the norm, in order to consistently exceed the expectations of our owners, always going above and beyond. 

Across the team, we endeavour to act as role models to others, demonstrating leadership skills and taking personal accountability, ensuring we deliver an unrivalled, five-star experience to guests, whilst creating a fun, colligative and productive working environment. 

Each year, we invest in the development of the team in various ways. We ensure that our team members are Pool Plant Operator qualified, in order to guarantee that all technical aspects involved in the running of the pool are taken care of. 

We invest heavily in training our team members in activity instruction, with industry leading providers In2Action - who deliver a number of exciting and exhilarating activities such as; Archery, Underwater Explorers, Body Zorbs and much more.

We place a great deal of importance on the progression of staff, holding monthly one-to-one development meetings with Leisure Complex Manager, Luke Mitchell. Each meeting sees a discussion surrounding achievements for the month, challenges faced, how the individual has demonstrated company values, and where they can develop skills. 

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